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------------------------------------------------------------------------------------------------------------------------------------------- I had a problem where my 2006 GMC sierra gave a "check oil level" warning after having just picked the truck up from an oil change. After I found that there was very little oil on the dipstick I promptly called the service departmen back and explained. I talked to Jim Cox who very Quickly put me through to the Shop foreman Jack White. I was asked to put some oil in it to bring it up to level and bring it back to service to check for leaks. I had to add a quart of oil to bring it back into the safe zone. When I pulled into the service bay, I was very surprised to see that all of the service advisors and the forman were there waiting for me. They all showed concern for what had just happened. They pulled the truck into the service bay. No leaks were found. It seems that the pump used to put oil into the vehicles had malfuntioned and no one double checked the level. They had to add almost another quart to fill up the truck. As a way to ease the pain of driving back out there, Jack put 10 gallons of gas back in the truck. I was VERY PLEASED when I found this out. I feel it was a very good way to re-imburse the customer. I was very pleased with how the crisis was handled. I only hope that the machine that was used to fill up my truck with oil the first time is checked and repaired and that the mechanic starts checking the oil level before sending the vehicle out the door. I was pleased with the quick response and concern that Jim Cox, David Palumbo, and Jack White all showed. I am writing this because all too often, when people write a review or comment about a service organization, it is the bad experiences that get written about. I wanted to write to tell about a potential crisis that was handled VERY WELL. Michael L. ---------------------------------------------------------------------------------- Dear Mr. Johnny Koons, I want to thank you for the timely manner in which you handled my problem regarding my air bag safety light that needed to be reset on my Pontiac G6. I was reluctant to come into your dealership in fear that I would have my whole day lost waiting for service. This was definitely not the case. You immediately understood my concern and got me into service and back to work very quickly. I'm pleasantly surprised at the smooth operation and quality customer service that J. Koons Pontiac Buick GMC offers, and I will not hesitate to come back for any future service. I really appreciate you personally looking out for me and getting my service in motion. It really saved me a lot of time and headache. I was very happy with my purchase and now know that customers can rely on this dealership to take care of their concerns. Thanks again. Sincerely, Larry Hunt --------------------------------------------------------------------------------
I am writing to thank your staff for making my service experience a pleasant one. I was in need of a routine oil change, so I called your shop and spoke with Jim Cox. He was able to "pencil me in" for an appointment that worked with my schedule. I brought my vehicle in and was attended to promptly. My oil was changed while I enjoyed coffee, doughnuts and cable TV in the service lounge. I was even able to use a coupon from your newsletter to save some money! After just a short time, I was on my way with clean oil and new filter. When I purchased my vehicle from JKoons Pontiac Buick GMC, my experience with my sales consultant, Mike Etemad, was also very pleasant. I'm glad to see that good customer service doesn't just start and end when you purchase a vehicle. It has proven to be a common theme throughout your organization. Thanks again and keep up the good work!
Sincerely, Erik Pudrico --------------------------------------------------------------------------------
I would like to extend my sincere gratitude to you, your staff, especially Mr. Jim Cox and Mr. Chapura for the professionalism and excellent customer service that they have provided during the last three years. Your staff always listened to my concerns and requests in a efficient and timely manner. It is always a pleasure to come back and do business with your dealership.
Sincerely, Jorge A Zambrana --------------------------------------------------------------------------------
I have been in 3 different dealerships in the northern Virginia area over the last 2 days, and thank goodness I walked into J. Koons Pontiac Buick GMC. From the minute I stepped through the doors, I was treated in a professional manner. I not only had all of my questions answered by Johnny Koons himself, but I was referred to a wonderful Sales Consultant, William Oliphant. He showed me the vehicle that my new husband and I were eyeing, the all new GMC Denali. William and Johnny both confirmed how safe and roomy this SUV was for our 5 children, and after my test drive, I knew that it was the perfect vehicle for my family and I. A very nice young lady named Beth helped us with the finance aspect of our purchase, and my husband and I were not only given a fair price, but also received impeccable customer service. Thanks again to everyone at J. Koons Pontiac Buick GMC.
Sincerely,
Erica Tahoe
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I had seen your ads on TV and decided to see what Koons could do for me. It started with Pete Agustine. Pete is very friendly and showed me whatever I wanted to see. He offered to show me used and demo vehicles too. I decided after looking at Saturn's, Mazda's and the other Pontiac dealer to go with Pete.
I was very pleased with your finance department also. They expressed how good our credit was and got us a great interest rate. I have passed on the Koons name to my friends. My husband and I are now Koons customers only! Thanks to Pete and all the Koons staff that helped us. Sincerely, Carol & Kevin Colina
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We were very impressed with the no pressure to buy demonstrated by not only Mr. Oliphant but the other sales associates we spoke with. They definitely put your best interest first and make you feel comfortable and respected through the entire process.
Eric C.
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Service is very good. This is the 3rd Yukon XL I have purchased from J. Koons.
Irene M.
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I will continue to recommend J. Koons Pontiac to friends. Outstanding dealership!
Harry D.
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It was a great experience. My sales consultants, Pete and Pete, did a tremendous job. I would not hesitate to return to this dealership.
Blake
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J. Koons knows how to roll out the red carpet! Great job, guys!
Al P. -------------------------------------------------------------------------------- My sales consultant was professional and friendly. It was a pleasure doing business with the people at J. Koons. Jim
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In November I ordered a 2005 GMC Canyon from J. Koons Pontiac GMC. This was my first time purchasing a new vehicle so I was not sure of what to expect. I found that upon arriving at the dealership I and my family were greeted with a smile and an honest handshake, my truck was even detailed and waiting for me on the show room floor! Thanks to Internet Department and the amazing finance team, within 1 hour I was pulling my new 2005 GMC Canyon out onto the road. What an awesome feeling, and it couldn?t have been done without J. Koons Pontiac GMC.
Thanks again, Joe E.
Richmond, Virginia ------------------------------------------------------------------------------------------------
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