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Survey Questions
How did you schedule your service appointment?
Website
Telephone
In person
If by phone, how would you rate your wait time?
Excellent
Good
Fair
Poor
If by website, was the service request form easy to locate and use?
Excellent
Good
Fair
Poor
How quickly did we respond?
< 1 day
2-3 days
3+ days
not at all
Was our service staff responsive and courteous?
Yes
No
Did you receive a thorough explanation of work performed?
Excellent
Good
Fair
Poor
How would you rate the quality of work performed?
Excellent
Good
Fair
Poor
Would you bring your vehicle back for additional service?
Yes
No
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J. Koons Pontiac Buick GMC is your metro DC dealer!
